Privacy Policy

Last Updated: November 6, 2025

1. Introduction

Welcome to ElectricBID Pro. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software application (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

• Personal Data: Personally identifiable information, such as your name and email address, that you voluntarily give to us when you register with the Service.
• Financial Data: We do not directly collect or store any payment or financial information. All payments are processed by our third-party payment processor, Stripe. We encourage you to review their privacy policy.
• Project Data: All data you create within the application, including uploaded PDF files, project information, takeoff data (counts, measurements), and generated bids, are stored securely on our servers provided by Supabase. This data is considered confidential and is tied to your user account.
• Derivative Data: Information our servers automatically collect when you access the Service, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Service.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Process your subscription payments and transactions.
• Email you regarding your account or order.
• Provide and maintain the core functionality of the Service.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Notify you of updates to the Service.
• Offer new products, services, and/or recommendations to you.
• Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Service to you.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Respond to customer service requests.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (Stripe), data storage (Supabase), email delivery, and marketing assistance.
• Marketing Communications: With your consent, we may share your information with third parties for marketing purposes, as permitted by law. This includes sharing data with platforms like Google Ads and Facebook Ads to show you relevant advertisements.

We do not sell your personal information or your project data.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Service to help customize the Service and improve your experience. When you access the Service, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Service.

We may use these technologies to show you relevant ads on other websites, such as Google and Facebook. These services may collect information about your visit to our Service to measure the effectiveness of our advertising campaigns.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. We utilize Supabase for our backend infrastructure, which provides robust security features, including Row Level Security, to ensure your project data is isolated and accessible only by you. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Data Rights

You have the right to access, update, or delete the information we have on you. You can review and change your account information at any time by logging into your account. If you wish to terminate your account, please contact us. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Service, and/or comply with legal requirements.

8. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@electricbidpro.com